National Nurses United

For continuing education credit of 4.0 hours, please complete the following test, including the registration form at the bottom, and return to: NNU Nursing Practice, 2000 Franklin St., Oakland, CA 94612. We must receive the complete home study no later than June 30, 2012 in order to receive your continuing education credit. 1. Intimidation, abuse, and threats are seen as violence by both the Occupational Safety and Health Administration (OSHA) and the Joint Commission for the Accreditation of Hospitals (JCAHO). ��� True ��� False 2. The Federal Bureau of Investigation has expressed concern that there is a likely over-reporting of violence and a persistent perception within the healthcare industry that tolerating assaults are just part of the job. ��� True ��� False 3. Institutional factors including increased productivity and workload demands, cost containment and restructuring, shortstaffing, embedded hierarchies, fear of retaliation and litigation, and lack of employee training and support do not contribute to the problem of increasing violence in the workplace. ��� True ��� False 7. The Occupational Safety and Health Administration (OSHA) mandates key components of a Workplace Violence Prevention Program; therefore all United States workplaces have a formal program or policy that addresses workplace violence. ��� True ��� False 8. There is no need to notify your supervisor and document violent acts (including physical assaults, threats of assaults, and verbal abuse) by filling out an ADO form or incident report unless there was physical injury. ��� True ��� False 9. Violent workplace incidents account for 18 percent of all violent crime in the United States. The healthcare industry constituted 45 percent of the incidents of workplace violence that occurred. ��� True ��� False 4. According to The Joint Commission���s Sentinel Event Alert # 40, intimidating and disruptive behaviors can foster medical errors, contribute to poor patient satisfaction and increased risk of preventable adverse outcomes, increase the cost of care, and turnover of employees. ��� True ��� False 10. Research has shown that 60 percent of new nurses leave their first place of employment within six months because of lateral violence against them. ��� True ��� False 5. The Health Care Worker Protection and Workplace Violence Prevention Act would authorize the state to impose administrative penalties against hospitals that fail to comply with workplace violence laws. ��� True ��� False 11. Patients seek care at hospitals for a variety of reasons and may have ���diminished capacity��� negating the traditional definition of intent as it relates to criminal assault. ��� True ��� False 6. According to OSHA, psychological hazards found in hospitals are defined by OSHA as ���factors and situations encountered or associated with one���s job or work environment that create or potentiate stress, emotional strain, and/or other interpersonal problems.��� ��� True ��� False Continuing Education Test Workplace Violence 12. Corporate responsibility manifests as a proactive environment of nurse safety. Healthcare employers have an affirmative duty under the law to be in compliance with OSHA, NIOSH, Joint Commission guidelines, and licensing regulations. ��� True ��� False Name:________________________________________________________________________________________ Address: ______________________________________________________________________________________ City:______________________________________________ State:_________ Zip: __________________________ Day phone with message machine: _____________________________ Email: _______________________________ RN license #: ______________________________Job Classification: ______________________________________ MARCH 2012 W W W. N AT I O N A L N U R S E S U N I T E D . O R G N AT I O N A L N U R S E 23

• Cover